Terms and Conditions

Terms and Conditions of Steiff Georgia LLC

Trader’s name: Steiff Georgia LLC
Identification code: 405847268
Legal address: Georgia, Tbilisi, I. Abashidze Street, No. 70
Email: steiffgeorgia@gmail.com
Phone number: 599 54 27 27

Obligations of the Trader

The trader is obliged to deliver goods to the consumer that comply with the conditions stipulated in the contract.

Goods shall be considered compliant with the conditions stipulated in the contract if they correspond to the description provided by the trader to the consumer and have the same characteristics as the sample of goods presented by the trader to the consumer.

In the absence of a description provided by the trader to the consumer, the goods shall be considered compliant with the conditions stipulated in the contract if they are suitable for the purpose about which the consumer informed the trader at the time of concluding the contract and to which the trader agreed.

Statutory Warranty

If the goods are found to be defective, the consumer has the right to request that the trader eliminate the defect, including free repair or replacement of the goods, a price reduction, or withdrawal from the contract.

Repair and replacement of the goods are the consumer’s primary rights. The consumer has the right to request free repair or replacement of the goods from the trader, except where this is impossible due to the nature of the goods or requires disproportionate or unreasonably high costs.

The goods must be repaired or replaced within a reasonable period of time: replacement — no later than 10 calendar days from the discovery of the defect, and standard repair — no later than 30 calendar days from the discovery of the defect, in such a way that the consumer does not experience significant inconvenience, taking into account the nature of the goods and the purpose for which the consumer purchased them.

Free repair or replacement of the goods means that the trader shall bear all costs necessary to ensure the conformity of the goods with the conditions stipulated in the contract, including postage, labor, and material costs.

The consumer has the right to request a price reduction or withdraw from the contract if one of the following conditions exists:

  • Repair or replacement of the goods is impossible.
  • The trader did not repair or replace the goods within a reasonable period of time, and the consumer has lost interest in the performance of the contract.
  • Repair or replacement of the goods by the trader would cause significant inconvenience to the consumer.

In the event of withdrawal from the contract, the consumer has the right to claim compensation for damages caused by non-performance of the contract in accordance with the legislation of Georgia.

The consumer does not have the right to withdraw from the contract if the defect in the goods is minor.

The consumer has the right to exercise the above-mentioned rights if the defect in the goods is discovered within 2 years from the date of delivery of the goods to the consumer.

If the consumer discovers a defect in the goods within 6 months from taking possession of the goods, it shall be presumed, until proven otherwise, that the defect existed at the time of delivery, provided this is possible considering the nature of the goods or the nature of the defect. In this case, the burden of proof lies with the trader. If the consumer discovers a defect in the goods after 6 months from taking possession of the goods, the burden of proving that the defect existed at the time of delivery lies with the consumer.

Order Acceptance

The consumer may purchase an item by transferring the amount to a bank account. It is also possible to pay the cost of the item in cash to the courier.

From the moment the amount is credited to the bank account, the trader is obliged to process the consumer’s order within no more than two days. The delivery period of the item to the consumer shall not exceed 2–3 business days after the order has been processed.

The order shall be considered completed upon delivery of the item to the consumer.

If delivery of the item to the consumer is impossible, the order shall be canceled and the amount paid by the client shall be refunded.

The consumer is obliged to inspect the order upon receipt and confirm by signature that the item has no visual defect.

Upon request, the trader is obliged to provide the customer with all documents related to the order.

Delivery Fee:

  • Delivery in Tbilisi: 0 GEL — free of charge
  • Delivery to the regions: 0 GEL — free of charge

Unconditional Return Policy

The consumer has the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without giving any reason.

This period is calculated as follows:

  • In the case of a service contract — from the date of conclusion of the contract.
  • In the case of a sales contract for goods — from the date when the consumer, or a third party designated by the consumer, except for the carrier, receives possession of the goods.
  • If the consumer orders goods in parts — from the date of receiving possession of the last item.
  • In the case of a contract for the regular delivery of goods — from the date of first receiving possession of the item.

Return Conditions

To exercise the right of unconditional return, the consumer is obliged to contact us by email or phone.

In the event of withdrawal from the contract, the consumer is obliged to:

  • Return the goods to the trader or to a third party designated by the trader immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days.
  • Cover the direct costs related to returning the goods.

If the characteristics of the item do not correspond to the stated information, if the item has an initial defect, or if the item was damaged during transportation, the return of the product shall be arranged by the trader using its own resources.

The consumer is obliged to return the item in full, together with all accompanying documents.

The trader is obliged to refund the amount paid by the consumer within 14 calendar days from the date of receiving the notice of return of the item. The trader has the right to withhold the refund until the goods are returned or until the consumer provides proof of dispatch of the goods.

The refund shall be made using the same payment method used by the consumer, unless the consumer agrees to use another payment method.

Withdrawal from a distance contract by the consumer automatically results in withdrawal from any related contract and the restoration of the original condition.

As a result of withdrawal from the contract, the obligations undertaken by the parties under the distance contract shall be terminated, and everything received by the parties as a result of its performance shall be returned to them.

Exception: The consumer does not have the right to withdraw from a contract for goods or services whose price does not exceed 30 GEL.

Force Majeure

Neither party shall be liable for the full or partial non-performance of its obligations if such non-performance is caused by natural or technological disasters, fire, military actions, government decisions, and if these events began or developed after the purchase of the order.

If any of the listed circumstances affects the deadline for the performance of a party’s obligations, this deadline shall be extended in accordance with the duration of the force majeure event.

The party affected by a force majeure circumstance is obliged to notify the other party about such circumstance, its possible duration, and its termination. The facts stated in the notification must be confirmed by the relevant competent authority.

Failure to notify or late notification deprives the party of the right to use force majeure events as grounds for exemption from liability.

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