Return Policy

Return Policy of Steiff Georgia LLC

Trader’s name: Steiff Georgia LLC
Identification code: 405847268
Legal address: Georgia, Tbilisi, I. Abashidze Street, No. 70
Email: steiffgeorgia@gmail.com
Phone number: 599 54 27 27

Unconditional Return Policy

The consumer has the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without giving any reason.

This period is calculated as follows:

• In the case of a service contract — from the date of conclusion of the contract.
• In the case of a sales contract for goods — from the date when the consumer, or a third party designated by the consumer, except for the carrier, receives possession of the goods.
• If the consumer orders goods in parts — from the date when the consumer, or a third party designated by the consumer, except for the carrier, receives possession of the last item.
• In the case of a contract for the regular delivery of goods over a specified period — from the date when the consumer, or a third party designated by the consumer, except for the carrier, receives possession of the first item.

Return Conditions

To exercise the right of unconditional return, the consumer is obliged to contact us by email or phone:
steiffgeorgia@gmail.com or
599 54 27 27.

In the event of withdrawal from the contract, the consumer is obliged to:

• Return the goods to the trader or to a third party designated by the trader immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days.
• Cover the direct costs related to returning the goods.

If the characteristics of the item do not correspond to the stated information, if the item has an initial defect, or if the item was damaged during transportation, the return of the product shall be arranged by the trader using its own resources.

The consumer is obliged to return the item in full, together with all accompanying documents.

The trader is obliged to refund the amount paid by the consumer within 14 calendar days from the date of receiving the notice of return of the item. The trader has the right to withhold the refund until the goods are returned or until the consumer provides proof of dispatch of the goods, whichever occurs earlier.

The refund shall be made using the same payment method used by the consumer, unless the consumer agrees to use another payment method.

Withdrawal from a distance contract by the consumer automatically results in withdrawal from any related contract and the restoration of the original condition.

As a result of withdrawal from the contract, the obligations undertaken by the parties under the distance contract shall be terminated, and everything received by the parties as a result of its performance shall be returned to them.

Exception: The consumer does not have the right to withdraw from a contract for goods or services whose price does not exceed 30 GEL.

Force Majeure

Neither party shall be liable for the full or partial non-performance of its obligations if such non-performance is caused by natural or technological disasters, fire, military actions, government decisions, and if these events began or developed after the purchase of the order.

If any of the listed circumstances affects the deadline for the performance of a party’s obligations, this deadline shall be extended in accordance with the duration of the force majeure event.

The party affected by a force majeure circumstance is obliged to notify the other party about such circumstance, its possible duration, and its termination. The facts stated in the notification must be confirmed by the relevant regional chamber of commerce, industry, or another competent authority.

Failure to notify or late notification deprives the party of the right to use force majeure events as grounds for exemption from liability.